Tech-savvy Virtual Assistant, Customer Support Specialist, and IT Consultant with 6+ years of experience supporting international BPO operations across voice, chat, and email, combined with hands-on IT Helpdesk expertise delivering efficient technical solutions.
Specializes in helping businesses streamline operations, improve customer experience, and scale support systems through AI-driven automation and process optimization. Experienced in building and managing workflows, macros, and integrations across platforms such as Shopify, Gorgias, Zendesk, and Go High Level.
Proven track record of reducing manual workload, improving response times, and enhancing customer satisfaction by leveraging automation, data analysis, and system optimization. Skilled in using Google Sheets for reporting, performance tracking, and actionable insights to support business decisions.
Additional background in graphic design and video editing, contributing to marketing initiatives for a Texas-based real estate company, combining technical and creative skill sets to support brand growth.
Detail-oriented and solutions-focused professional committed to delivering scalable systems, efficient workflows, and high-quality support that drive measurable business results.
Let's collaborate and create impactful results together! 🚀
#VirtualAssistant #GraphicDesignExpert #TechEnthusiast
Ryan Ross Rojas
Customer Support and IT Professional with over 6 years of experience supporting global BPO operations across voice, chat, and email channels, followed by specialization in IT Helpdesk and freelance automation consulting. Extensive background in handling billing inquiries, technical troubleshooting, escalations, and account management across industries including telecommunications, e-commerce, food delivery, and energy, consistently delivering high levels of customer satisfaction and first-contact resolution. Demonstrated success in resolving complex issues, improving repayment outcomes through effective negotiation, and maintaining seamless user experiences in fast-paced environments.
Transitioned into IT Helpdesk support to provide technical assistance for hardware, software, and network-related concerns, ensuring minimal downtime and operational continuity for global teams. Since 2023, shifted into freelancing to focus on delivering high-impact, client-centered solutions, specializing in AI-driven automation, workflow optimization, and system integrations across platforms such as Shopify, Gorgias, Zendesk, Re:amaze, and Go High Level. Experienced in leading end-to-end implementation and onboarding projects, building macros and automated workflows, and leveraging Google Sheets for data analysis, reporting, and performance tracking. Additionally, brings creative expertise in graphic design and video editing, supporting marketing initiatives for a U.S.-based real estate company. Recognized for a detail-oriented, solutions-driven approach and the ability to help businesses reduce manual workload, improve response times, and scale customer support operations efficiently.
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I hold multiple certifications and am committed to continuous learning to stay ahead in an ever-evolving technology landscape. I consistently expand my expertise by studying new CRM platforms and tools, enabling me to provide more efficient, scalable, and tailored solutions that meet the growing needs of my clients.
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Experienced Social Media Manager, Graphic Designer, and Video Editor with a proven track record of supporting international brands. Worked part-time with a European cosmetics company, creating and publishing engaging social media content to strengthen brand presence and audience engagement. Additionally, provided graphic design and video editing support for a Texas-based real estate company, producing high-quality marketing visuals and editing property tour videos optimized for social media platforms. Combines creative and technical skills to deliver visually compelling content that enhances brand visibility and drives engagement.
Experienced Automation Specialist with a strong background in auditing and optimizing CRM platforms to align with business goals and operational needs. Proven ability to analyze existing systems, identify inefficiencies, and implement tailored solutions that maximize platform performance. Skilled in designing and deploying AI Agents within CRM environments, providing an additional layer of support to enhance both client operations and customer experience. Adept at system setup, workflow automation, and team training, ensuring seamless adoption and long-term scalability of automation solutions.
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Client Testimonials
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Services
Customer Service Representative
With 6+ years of experience in the BPO industry, I specialize in delivering exceptional customer support across voice, email, and chat for international accounts. I excel at resolving complex issues, improving response efficiency, and ensuring a seamless customer experience—bringing immediate value and measurable results to any team I support.
IT Consultant/Automation Specialist
With 3+ years of experience as an IT Consultant and Automation Specialist for e-commerce businesses, I help brands optimize Shopify and Amazon operations through smart automation, system improvements, and scalable solutions. My focus is on reducing manual work, increasing efficiency, and delivering measurable results that support long-term business growth.
Graphic Design & Video Editing
Graphic Designer and Video Editor with proven experience supporting real estate and e-commerce brands, delivering visually compelling content that drives engagement and strengthens brand presence. From social media graphics to professionally edited video content, I help businesses stand out and connect with their audience through creative and impactful visuals.
