Sykes Asia Inc.
April 2015 - January 2017
Assisted customers in resolving past-due accounts with empathy and professionalism, helping improve repayment outcomes while maintaining positive client relationships. Demonstrated strong communication, problem-solving, and negotiation skills in a fast-paced environment.
Career Break (Jan–May 2017)
Supported a family-owned local tour business as a tour guide, leading groups across various Philippine provinces. This experience strengthened my interpersonal skills, adaptability, and cultural awareness — all valuable assets in client-facing roles.
Sitel
May 2017 - October 2017
Provided timely and effective support for technical and billing inquiries, ensuring a smooth and satisfactory experience for DirecTV customers. Resolved service issues, guided users through troubleshooting steps, and maintained high customer satisfaction through clear communication and efficient problem-solving.
Teletech
November 2017 - Feb 2020
Handled escalated support for both customers and delivery riders, resolving billing inquiries and order-related issues across DoorDash’s e-commerce and food delivery platform. Delivered high-level service by troubleshooting complex cases, ensuring timely resolutions, and maintaining a seamless user experience.
Concentrix
March 2020 - February 2021
Supported residential customers with billing inquiries and electricity connection issues for one of Australia’s leading energy providers. Delivered clear, efficient solutions to ensure service continuity and customer satisfaction, while navigating complex account and utility scenarios.
Stefanini
April 2021 - June 2022
Delivered technical support and resolved account-related issues for global Mastercard employees, ensuring seamless operations and system functionality. Diagnosed hardware, software, and network problems, escalated critical incidents when necessary, and upheld high standards of service delivery in a fast-paced IT environment.
Ava's Flowers
January 2023 - February 2023
Started as a part-time order placer, managing customer requests and coordinating deliveries. This role laid the foundation for my transition into the virtual assistance field, where I expanded my responsibilities and began building a broader career in remote support and digital services.
Real Estate Virtual Assistant
March 2023 - November 2023
Provided video editing and graphic design support for a real estate company under a confidentiality agreement. Created marketing visuals and edited promotional content to enhance brand visibility. Gained hands-on experience in remote creative work, strengthening both technical and communication skills.
Automations and AI Agent Specialist
March 2023 - February 2026
Over the past two years, I’ve led end-to-end implementation and optimization projects designed to transform customer support operations through AI-powered automation and intelligent workflow design. As an Automations and AI Agent Specialist, I partner closely with clients to architect customized solutions across Shopify, Gorgias, Zendesk, Re:amaze, and Go High Level — ensuring seamless integrations and measurable efficiency gains.
I leverage Google Sheets to develop data-backed insights, build actionable performance reports, and guide strategic pre-implementation decisions. Serving as both a technical strategist and trusted advisor, I help businesses confidently transition into scalable, automation-driven systems that elevate customer experience and operational performance.
